I believe that I answered a calibration movie right but was scored wrong.
A: You must click within a 30 pixel radius of the simulated tracks in order for the click to count as correct. Clicking outside that radius or clicking on "No Track" in a positive calibration movie will be counted as an incorrect answer. Clicking on any feature in a calibration movie that is empty of simulated tracks will be counted as an incorrect answer. Such movies have been pre-screened by the Stardust@home Team and deemed to be empty of possible interstellar dust tracks. All calibration movies should have good focus. However, since choosing the "Bad Focus" option is a bit of a judgement call, doing so will neither be counted toward or against your score on a calibration movie.

Volunteers report that they are being incorrectly marked wrong from time to time on some calibration movies. Some possible causes for this have been identified:
* Using a zoom feature to view the movies at greater than 100% of their size: Depending on the browser and operating system this can cause the coordinates of your click to be recorded incorrectly. If you search using a zoom, try returning to 100% zoom when you click and then back to your preferred zoom level for searching.
* Mouse or Touch Pad problems: Touch pads on laptop computers often have a tapping feature that counts a click when you tap or press down on the touch pad. This could lead to clicks that you did not intend. Try turning off the tapping for your touch pad. Others have discovered that when using a wireless mouse the coordinates recorded for their click would be wrong when the batteries were beginning to drain.
* Mozilla Browsers do not ask for a confirmation of a click: Browsers like Firefox and Netscape do not pop up a confirmation box asking to confirm a click on a movie. Because of this, if you click when you didn't mean to, you might very well be marked wrong on a calibration movie. Extra care should be taken to avoid unintentional clicks when using these browsers.
If you are absolutely certain that you did not make an error, but were still marked wrong please do the following:
Post a message in this thread. Do not send a private message to the Stardust@home Team or one of the moderators of the message board. In the message, please include the following information:
* The ID # for the movie that you clicked on. You can find this by clicking the "back" button on your browser after you notice that your score has changed.
* The coordinates that you clicked on. You can find these recorded in the URL of the page that loads after clicking on a movie. The coordinates will be the last set of numbers in the URL of that page. Here is an example:
http://stardustathome.ssl.berkeley.edu/ ... ds=?164,73
That part right at the end means that you clicked on coordinates (164,73) in the movie previous to the one shown in the link.
* The date and time (in Universal or Pacific Time) around when this happened (very important).
* Your username on the VM.
We will investigate these cases when we can and let you know the outcome.
We have very rarely found calibration movies with incorrect coordinates or with ambiguous secondary features. When they are brought to our attention we will correct them. In this post we list movies to look out for that are waiting to be removed: http://stardustathome.ssl.berkeley.edu/ ... 4465#14465
We have also discovered a very rare (1 in a 1,000) bug that causes the score of a duster to be marked incorrect even though the event is correctly logged in our database. We continue to track down this bug, and thank you for your assistance.
However, it is not practical for us to adjust individual scores in any case. We can and will occasionally update the scores of all dusters using the event database to reconstruct their correct scores.