A: We are a small team. This is not a huge NASA project with hundreds of staff and millions of dollars. The core team at UC Berkeley working on Stardust@home numbers about 6, each of whom have responsibilities beyond Stardust@home (and personal lives too). We are made up of scientists, students, and computer techs.
We read the forums and our emails to see what issues people are having as they search. Our first priority is to get the system functioning properly. There have been many technical glitches in the first week of operation.
We are not able to answer each email or question individually, especially since the same issues and questions are brought up over and over again. Plus, we may not know the answer right away. We prioritize issues starting with security and project integrity, and move down the list as best we can.
We ask that you please not contact individual Stardust@home Team members asking them to review individual movies. We are reviewing the top rated movies as fast as we can and the My Events status will be updated in due course.
We use the FAQs forum here in the message board to address the most frequently asked questions. You should always read through the FAQs before posting a new question.
We greatly appreciate your participation in this project and want the experience to be a fun one. We greatly value your feedback and strive to improve the project as we go along. We are listening! (to polite suggestions
) Thank you for your continued patience.