Can't register?

Post here if you are having any kind of problem with the Stardust@home website.

Moderators: Stardust@home Team, DustMods

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kytten
Posts: 2
Joined: Thu Jul 26, 2007 12:30 pm

Can't register?

Post by kytten »

Dunno if this belongs here, but...

I passed the test (on my first try!?) and got this message:

Your score: 8 out of 10

Passing score: 8 out of 10

Congratulations, you have passed the test!


with the form to register. When I try to register, I get the following:

Error from database
Error from stardust: Cannot query the database


The website address in the address bar when I get the error is:
http://stardustathome.ssl.berkeley.edu/ ... b4fa&code=

Can't seem to find anything that addresses this problem in FAQs or Stickies.

Nikita
DustMod
Posts: 994
Joined: Wed May 17, 2006 8:33 pm
Location: Indiana, USA

Post by Nikita »

Hi Kytten!

Congrats on passing the test. However, things are about to change...
Check here for the info. This may be related to your problem.

If you can't log in until after the update, please be patient and hang out with us on the forum until it's live. Then hang out some more while you dust.

I hope you get connected and enjoy dusting!
From dust we come

kytten
Posts: 2
Joined: Thu Jul 26, 2007 12:30 pm

Post by kytten »

Oh, ok. Got it.

I didn't see anywhere that registrations were suspended though. Maybe I missed it. If not, it may be a good idea to put something up that specifically says they are. People might get frustrated and leave if they find they can't register and there's no explanation.

bmendez
Stardust@home Team
Stardust@home Team
Posts: 530
Joined: Wed Apr 19, 2006 11:28 am
Location: UC Berkeley Space Sciences Lab
Contact:

Post by bmendez »

Hi Kytten,

Sorry about the confusion. The registration will indeed also be down while we are transitioning. I'm not sure if the VM has officially been shut down yet, but it looks like the other parts of the site are starting to close. We will try and put some notes in the appropriate places to let everyone know what is currently offline.

Thanks for your patience.

-Bryan
"I am made from the dust of the stars, and the oceans flow in my veins"
- RUSH

bmendez
Stardust@home Team
Stardust@home Team
Posts: 530
Joined: Wed Apr 19, 2006 11:28 am
Location: UC Berkeley Space Sciences Lab
Contact:

Post by bmendez »

Hi Again,

We will indeed be shutting down registration and testing during the transition to Phase 2, but we hadn't begun that just yet, and it turns out that a tweak to the code that allowed email opt-outs broke the registration.

That has been fixed. So, if you still wish to register, you can take the test again and go ahead. Registration will remain open until Monday morning at 10AM PDT, when we will close down the VM also.

Thanks for letting us know of the problem.
-Bryan
"I am made from the dust of the stars, and the oceans flow in my veins"
- RUSH

Nikita
DustMod
Posts: 994
Joined: Wed May 17, 2006 8:33 pm
Location: Indiana, USA

Post by Nikita »

Well Kytten, there you go!

Tells you what I know. :? Good luck!
From dust we come

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