WAY TOO SLOW

Post here if you are having any kind of problem with the Stardust@home website.

Moderators: Stardust@home Team, DustMods

WorWizard
Posts: 111
Joined: Thu Sep 14, 2006 11:12 am
Location: Bridgeport Ct
Contact:

Re: weird stuff

Post by WorWizard »

WorWizard wrote:ok from 0000 hrs EST to 0200 hrs EST great performance. I went to sleep and started again at around 1030 hrs est till 2000 hrs est all was well then at approx 2030 hrs EST (-5 GMT) the site died on me. I will re-start the cpu and let you know. I'm not sure if this helps but you never know.

Wor Wizard
re-booted and cleared cache. same report at 2050 hrs est the speed picked up. Here's a trace route if it helps (during the lag)

tracert stardustathome.ssl.berkeley.edu

Tracing route to stardustathome.ssl.berkeley.edu [128.32.147.16]
over a maximum of 30 hops:

1 9 ms 8 ms 9 ms 64-252-111-254.adsl.snet.net [64.252.111.254]
2 12 ms 13 ms 9 ms dist2-vlan60.mrdnct.sbcglobal.net [66.159.184.22
7]
3 11 ms 9 ms 9 ms bb2-10g2-0.mrdnct.sbcglobal.net [151.164.92.153]

4 19 ms 10 ms 9 ms bb1-p4-0.mrdnct.sbcglobal.net [151.164.40.173]
5 16 ms 14 ms 12 ms bb1-p8-0.nycmny.sbcglobal.net [151.164.92.162]
6 13 ms 11 ms 12 ms core1-p4-0.crnyny.sbcglobal.net [151.164.240.34]

7 13 ms 12 ms 11 ms core2-p8-0.crnyny.sbcglobal.net [151.164.188.86]

8 17 ms 18 ms 18 ms core2-p4-0.crhnva.sbcglobal.net [151.164.43.216]

9 17 ms 18 ms 60 ms bb2-p4-0.hrndva.sbcglobal.net [151.164.191.102]

10 17 ms 65 ms 55 ms ex2-p5-0.eqabva.sbcglobal.net [151.164.191.138]

11 39 ms 18 ms 43 ms gige-g4-0.gsr12416.ash.he.net [64.62.180.253]
12 85 ms 94 ms 51 ms pos5-0.gsr12012.dal.he.net [66.160.184.13]
13 84 ms 84 ms 85 ms pos5-0.gsr12012.lax.he.net [66.160.184.5]
14 85 ms 95 ms 97 ms lax-px1--hurricane-ge.cenic.net [198.32.251.85]

15 100 ms 115 ms 97 ms dc-sac-dc1--lax-dc1-pos.cenic.net [137.164.22.12
7]
16 115 ms 108 ms 96 ms dc-oak-dc1--csac-dc1-ge.cenic.net [137.164.22.11
0]
17 115 ms 96 ms 105 ms dc-oak-dc2--oak-dc1-p2p-2.cenic.net [137.164.22.
195]
18 97 ms 105 ms 97 ms ucb--oak-dc2-ge.cenic.net [137.164.23.30]
19 117 ms 107 ms 109 ms g3-11.inr-201-eva.Berkeley.EDU [128.32.0.37]
20 97 ms 98 ms 97 ms g6-1.inr-230-spr.Berkeley.EDU [128.32.255.110]
21 101 ms 113 ms 100 ms ssl-f1.SSL.Berkeley.EDU [169.229.0.218]
22 99 ms 98 ms 97 ms noc1.SSL.Berkeley.EDU [128.32.147.16]

Trace complete.

WorWizard
Posts: 111
Joined: Thu Sep 14, 2006 11:12 am
Location: Bridgeport Ct
Contact:

weird stuff

Post by WorWizard »

ok it's 2111 hrs est the site is at a stand still. I'm getting at least 1 to 3 jave scripe errors on eace movie now. I did another tracert. here's what I have. tell me if this is helping or not

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

tracert stardustathome.ssl.berkeley.edu

Tracing route to stardustathome.ssl.berkeley.edu [128.32.147.16]
over a maximum of 30 hops:

1 9 ms 9 ms 9 ms 64-252-111-254.adsl.snet.net [64.252.111.254]
2 9 ms 9 ms 9 ms dist2-vlan60.mrdnct.sbcglobal.net [66.159.184.22
7]
3 12 ms 9 ms 8 ms bb2-10g2-0.mrdnct.sbcglobal.net [151.164.92.153]

4 9 ms 9 ms 56 ms bb1-p4-0.mrdnct.sbcglobal.net [151.164.40.173]
5 12 ms 12 ms 53 ms bb1-p8-0.nycmny.sbcglobal.net [151.164.92.162]
6 15 ms 12 ms 68 ms core1-p4-0.crnyny.sbcglobal.net [151.164.240.34]

7 61 ms 12 ms 11 ms core2-p8-0.crnyny.sbcglobal.net [151.164.188.86]

8 52 ms 21 ms 66 ms core2-p4-0.crhnva.sbcglobal.net [151.164.43.216]

9 37 ms 17 ms 17 ms bb2-p4-0.hrndva.sbcglobal.net [151.164.191.102]

10 20 ms 18 ms 17 ms ex2-p5-0.eqabva.sbcglobal.net [151.164.191.138]

11 41 ms 18 ms 18 ms gige-g4-0.gsr12416.ash.he.net [64.62.180.253]
12 51 ms 81 ms 52 ms pos5-0.gsr12012.dal.he.net [66.160.184.13]
13 88 ms 106 ms 107 ms pos5-0.gsr12012.lax.he.net [66.160.184.5]
14 113 ms 118 ms 91 ms lax-px1--hurricane-ge.cenic.net [198.32.251.85]

15 120 ms 120 ms 98 ms dc-sac-dc1--lax-dc1-pos.cenic.net [137.164.22.12
7]
16 115 ms 100 ms 97 ms dc-oak-dc1--csac-dc1-ge.cenic.net [137.164.22.11
0]
17 97 ms 97 ms 103 ms dc-oak-dc2--oak-dc1-p2p-2.cenic.net [137.164.22.
195]
18 103 ms 96 ms 162 ms ucb--oak-dc2-ge.cenic.net [137.164.23.30]
19 129 ms 110 ms 110 ms g3-11.inr-201-eva.Berkeley.EDU [128.32.0.37]
20 146 ms 98 ms 97 ms g6-1.inr-230-spr.Berkeley.EDU [128.32.255.110]
21 120 ms 112 ms 103 ms ssl-f1.SSL.Berkeley.EDU [169.229.0.218]
22 174 ms 135 ms 113 ms noc1.SSL.Berkeley.EDU [128.32.147.16]

Trace complete.

Howie
Posts: 331
Joined: Wed Jun 21, 2006 2:47 pm
Location: Florida

A POST TO LET US KNOW YOUR AREA OF SITE PROBLEMS...

Post by Howie »

Hi All,

I have had problems for a week now and today is better with only Java problems constantly!!!
Others have said they are not having problems, like the person in France and and others.

This is to help maybe find the areas of problems???

Just post where you live.............


I live in Florida!!!
Howie

BasketCase
Posts: 11
Joined: Tue Sep 12, 2006 2:50 pm
Location: Owensboro, Kentucky

Post by BasketCase »

I'm from Kentucky, (USA)

Seems like every day I have a different kind of problem.

Today the site is running very slowly.

Yesterday I kept getting the "you got here....route..." message, and clicks on the buttons didn't add anything to the score.

The day before I couldn't get any response out of the focus bars, but the buttons worked when I clicked " bad Focus"

I wonder what'll be next. Anyone know what's going on?

I think it is about time to take a few days off to see if things get better.
I surely hope so.

Doug

Howie
Posts: 331
Joined: Wed Jun 21, 2006 2:47 pm
Location: Florida

Thank You Basket,

Post by Howie »

I should have added in the first post to let us know how long the problem has been there, because this problem popped up last Friday!!!

Stardust says it is the server having a problem?
Supposed to be fixed by yesterday...???

Thanks for Post,
Howie

Howie
Posts: 331
Joined: Wed Jun 21, 2006 2:47 pm
Location: Florida

I just got bombarded with Java problems,\

Post by Howie »

so I quit searching due to frustration!!!

Anyone out there can explain the Java problem, is it server, my computer, the load on server???

Thanks from all of us if you can explain it!

stardust1
Posts: 161
Joined: Sat Aug 05, 2006 2:08 pm
Location: Germany

Re: I just got bombarded with Java problems,\

Post by stardust1 »

Howie wrote:so I quit searching due to frustration!!!

Anyone out there can explain the Java problem, is it server, my computer, the load on server???

Thanks from all of us if you can explain it!
Hi Howie,
Yes, the problem is: "lazy server(s)". Nothing else. I doubled my bandwidth recently (for professional purposes). There was no effect on downloading stardust images.
No (your initial topic): There is no basic difference on which end of the earth you reside. It´s all the same worldwide.

Frustration?
In my opinion, there are only 2 possible answers to "frustration":
1. Resignation
2. Motivation

As choice 1 is no choice at all:
Congrats to your "top 100" achievement!

Regards
stardust1
(I always hope, my English is sufficient :roll: )

BTW: There already exists a thread on this topic. Maybe you get more information there.
http://stardustathome.ssl.berkeley.edu/ ... php?t=1348
Wir leben in einer Zeit vollkommener Mittel und verworrener Ziele. (Albert Einstein)

elainekeefe
Posts: 190
Joined: Fri Aug 04, 2006 4:38 am
Location: Massachusetts, USA

Post by elainekeefe »

Well, I just had my new fiber optic system installed today (replacing my DSL), and what a difference! It actually takes me longer to view the movie now than to load it! If anyone is thinking of going that route, I highly recommend! The nice thing about it is that it is not a shared line, so no slowdown with multiple users. Now, if someone could just fix those annoying java script problems!

marymouse
Posts: 64
Joined: Wed Aug 23, 2006 9:52 am
Location: USA

Post by marymouse »

How do you get a fiber optic system? Thanks.

elainekeefe
Posts: 190
Joined: Fri Aug 04, 2006 4:38 am
Location: Massachusetts, USA

Post by elainekeefe »

marymouse wrote:How do you get a fiber optic system? Thanks.
Hi, marymouse. It's offered in some areas through the phone company (Verizon in my case.) It's only about two years old, at least with this company. Old copper lines are replaced with fiber optic lines. Installation about 6 hours, but free. One time charge of $20. Price about the same as DSL, but 3 times as fast. (5 megs, I think he said.) Not sure how widespread its use is. Also connected to my phone.

Driven1
Posts: 20
Joined: Sat Aug 05, 2006 7:27 am

Slow Loads

Post by Driven1 »

Servers are still very slow and occasionally skipping pieces of movies causing Java Script errors to pop up. I'm using a cable modem and my current download speed, testing from here in PA to LA is 1250kb (or 1.25 meg per second which is actually not that great). From here to D.C it's 2496kbps. (Testing done from speakeasy.net) So something from east coast to west cost U.S is impeding somewhat but still not the cause of the problem. WorWizard's traces showed that mainly the slowup for him didn't really occur until it hit berkley's system. Even so, that trace wasn't all that bad. (I used to work for a major ISP and know about this stuff)

The problem lies with the servers themselves and it appears that we're all at the mercy of Amazon. Hopefully someone will explain to them that this needs to be resolved ASAP as I and others are becoming a bit irritated and frustrated with the speeds that the movies have been loading over the past week. It's slowing the progress of the program and causing volunteers to rethink working with the program.

I would also suggest that if there are programs like cerealkiller still running that they may be part of the problem. I know that cerealkiller was taken offline but if there are others like it running they may be what's taking the servers down to a crawl by putting an unexpected heavy load on them. I could be wrong but I though I should bring it up. The folks at Amazon should easily be able to tell if this is the case.

For those that asked about the Java Script errors, as I stated in the first sentence of this reply, it is the servers causing the error. What happens is your computer gets a "Script" of what to expect from the server. In this case the script is about each section of the movie being downloaded. If a section of the movie doesn't download for some reason, the java software kicks out an error message because it didn't receive what it was expecting. So every time the server hiccups on a movie and doesn't serve the entire movie, you will get a java script error. In a nutshell, other than being totally annoying, disregard the errors. There's nothing wrong with your computer.

Howie
Posts: 331
Joined: Wed Jun 21, 2006 2:47 pm
Location: Florida

Amazon.Com???????//

Post by Howie »

To The mods or team...............

Amazon.com is a selling goods site!!!

Is there another Amazon site???

I would like to contact them about the problems, if I knew who to contact.
Nothing is being done about fixing it for too long...

Howie

marymouse
Posts: 64
Joined: Wed Aug 23, 2006 9:52 am
Location: USA

Post by marymouse »

I think I read that Amazon is donating the service - i.e., not making money on it.

Howie
Posts: 331
Joined: Wed Jun 21, 2006 2:47 pm
Location: Florida

That is correct!!!

Post by Howie »

marymouse wrote:I think I read that Amazon is donating the service - i.e., not making money on it.

That is correct Marymouse...
Howie

Howie
Posts: 331
Joined: Wed Jun 21, 2006 2:47 pm
Location: Florida

Hope this is the right place to post?

Post by Howie »

Update on Javascript problem for at least myself...

Tonight I got hit with 3 wrong answers on my score for clicking on fake track within 10 minutes till I realized what was happening!!! Be carefull!

Here is what happened...

1st movie loads, I see track, click it, and then second movie hits me with a Javascript error,,,I hit OK, and it goes away and so does the movie with the fake track and I have a wrong answer!!!!!!!!!!!!!!!!! Clicking on the error was like clicking the fake movie in the wrong spot!!!!!!!!!!

Wish this site would go back to about a month ago when everything ran smooth and fast! Between Jav error messages and up and down loading movies speed, is really frustrating, when you are concentrating!!!

Howie

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