Official Stardust@Home Issue & Status List UPDATED 10:57

Post here if you are having any kind of problem with the Stardust@home website.

Moderators: Stardust@home Team, DustMods

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annaz
Stardust@home Team
Stardust@home Team
Posts: 32
Joined: Wed Apr 19, 2006 11:34 am
Location: Berkeley

Official Stardust@Home Issue & Status List UPDATED 10:57

Post by annaz » Thu Aug 03, 2006 9:36 am

Hi everyone,

Please check Tech FAQ and this list for problems that might occur.
Please also post here for any problems.


Here are some issues that are known to us:

Issue #1 - Test & Register, getting error message about wrong URL

Problem: Get this error message:
Testing/Registration Error: Your testing/registration URL is incorrect.
This may mean that you pasted in a URL obtained in a previous test.
Each testing URL will only work for the duration of a single test.
Please return to the start of the test.


Occurs when:
- After clicking on a movie.
- After clicking “Continue to the next movie”
- After clicking submit to register

Information:
This can occur when you have multiple tabs open in Firefox or IE.

For Firefox – do not open in new tabs when in Test & Register or VM.
For IE – do not open ‘New -> Window’

If you have only one window and it still does not work, try clearing your cache and/or cookies. If this is still does not solve the problem, post a reply to this thread.



Issue #2: Same movies do not match up

Updated Aug. 3, 06 – 10:57pm Some calibration movies and real movies have the same IDs. My Events will only show the real movies. This should explain the reason behind the reports for VM.


Problem:
Click on a movie with ‘track’ or ‘no track’, then when look at the same movie again later (myevents or on Test & Register), the same movie will not match up.

Occurs when:
- Test & Register (in the ‘Correct’ or ‘Incorrect’ portion)
- VM and My Events

Information:
As far as I know, this is not occurring a lot. I only got two inquiries about this.

Please do the following to help us:
- Get the movie ID
(Only on VM: below the movie, right of your stat)

- Get the URL of the image, preferably one w/ track if there is one, if there’s none, any would do
(On Test&Reg & VM – right click, properties)

- On the 2nd viewing of the movie, get the Movie ID and the URL image
(In My Events or ‘Correct’ or ‘Incorrect’ portion of Test & Reg)


Issue #3: A change of image within the movie
For example, the last images suddenly jump another movie.

Occurs when:
- VM

Information: This is a result of the way the movies are compressed and not a bug with the VM. You can either click on the track if there is one or No Track/Bad Focus. As far as I know, it should occur infrequently, so we might not rescan some of them.


Issue #4: My Stat/ Scores are not adding up!

Information:
We have located the problem and it should now be fixed. Your rank and score should not change but the number of incorrect will (it was printing out a different number than what was intended).



Issue #5: Something funny with movie ID __________

Information: Please click on the movie. We will look at the movie later.


Issue 5 – JavaScript wouldn’t load images

This is a known issue, although we do not know the exact cause. Please ignore it as it should not happen that often, only 1 or 2 times out of 100.

However, if it is happening to every movie or every 10, let us know here on this thread.


______________________________________________________

We will update here and/or updates when we have resolved the error or need more information.

Please post a reply if there’s incorrect information or clarification.
Please also post only here if another issue not listed here occurs.

As always, please email us directly if there is an issue that might compromise the project (i.e. security hole, etc). My information is in my profile, as bmendez, and albutterworth.

We might not be able reply to everyone’s emails or questions right now, but we are looking into every issue.


Thank you,

Stardust@home Team

__________________________________________________________
Updated: 10:57pm PDT Aug. 3, 2006 - Issue 2
Updated: 6:57pm PDT Aug. 3, 2006 - Issue 5
Updated: 5:36pm PDT Aug. 3, 2006 - Issue 1 and 4
Last edited by annaz on Thu Aug 03, 2006 11:03 pm, edited 6 times in total.

Blarrrg
Posts: 47
Joined: Wed Aug 02, 2006 5:48 pm

Post by Blarrrg » Thu Aug 03, 2006 9:40 am

Nice, been waiting for something like this.
Might want to add something about the 'reached this page via an unusual route' people have seemingly randomly been getting.

endust
Posts: 53
Joined: Wed Aug 02, 2006 9:42 am
Location: Kansas City

Bad Focus

Post by endust » Thu Aug 03, 2006 9:42 am

Annaz,

PLease look at the dialog under Bad Focus Question and provide a direction. We need guidance

Thx

Nicki Mennekens
Posts: 11
Joined: Fri May 19, 2006 2:33 am
Location: Vilvoorde, Belgium
Contact:

Post by Nicki Mennekens » Thu Aug 03, 2006 9:44 am

I'd like to report a (double) occurence of issue #2, concerning movies 48151 and 17809 (that's the only information I can come up with). I don't know whether I was supposed to post this here, feel free to move it if not.

Nicki

Gammler
Posts: 4
Joined: Mon May 29, 2006 4:32 am

Post by Gammler » Thu Aug 03, 2006 9:45 am

The calibration Movies (at least some of them) are in lower quality than the real ones which makes them easy to spot. You may choose if you call this an issue or not. Regards. P.

Nicki Mennekens
Posts: 11
Joined: Fri May 19, 2006 2:33 am
Location: Vilvoorde, Belgium
Contact:

Post by Nicki Mennekens » Thu Aug 03, 2006 9:55 am

I just encountered something even weirder. I had an issue #3, but with a calibration movie, and a track continiuing into the lower (different) images.

Nicki

Update: same thing with 10668B.
Last edited by Nicki Mennekens on Fri Aug 04, 2006 5:57 am, edited 1 time in total.

Luca
Posts: 8
Joined: Wed Aug 02, 2006 12:19 pm
Location: Finland

Post by Luca » Thu Aug 03, 2006 10:35 am

Here's an issue #2: The movie 11571A was originally a calibration movie with 2 tracks(the other quite hard to spot). Now when I go back to myevents to look at it, it's another movie.

jenkins
Posts: 4
Joined: Thu Aug 03, 2006 10:35 am

Post by jenkins » Thu Aug 03, 2006 10:40 am

Blarrrg wrote:Nice, been waiting for something like this.
Might want to add something about the 'reached this page via an unusual route' people have seemingly randomly been getting.
Getting that here too....then it says "the next image will not count" or something close to that....it happens when i was using the top "no track" button.

Henri Valta
Posts: 11
Joined: Wed May 17, 2006 10:24 pm
Location: Finland

Post by Henri Valta » Thu Aug 03, 2006 10:40 am

Here's a temporary solution to at least some of the Error from Stardust and unusual route problems:

http://stardustathome.ssl.berkeley.edu/ ... =2599#2599

-Henri

GTip112
Posts: 1
Joined: Thu Jun 15, 2006 8:17 am
Location: Northampton, England

Post by GTip112 » Thu Aug 03, 2006 10:43 am

Issue #2 on Movie 23768
Looked like a calibration movie with a very obvious track but does not show the same in my events.

Edit

Problem was actually unusual route to page, movie above was not the movie in question. Please disregard.
Last edited by GTip112 on Fri Aug 04, 2006 10:12 am, edited 1 time in total.

heumpje
Posts: 8
Joined: Wed Aug 02, 2006 11:59 pm
Location: Switzerland

Post by heumpje » Thu Aug 03, 2006 1:13 pm

I would like to report another issue that I (and others) encountered. It has already been mentioned in another post (Possible dust not registered after click) but it might be good to have it in this thread as well. When I try to register track it is not added to my events. The link to the specific movie can be found in my post in the above mentioned thread.

zod
Posts: 21
Joined: Tue Aug 01, 2006 4:17 am
Location: Czech Republic - Hradec Kralove
Contact:

Post by zod » Thu Aug 03, 2006 1:31 pm

Hello annaz...thanks for this useful thread.

The problem with bad counting well-marked calibration movie has happened to me 9 times already.

Calibration Movies Answered Correctly 162
Calibration Movies Answered Incorrectly 1
Your Overall Score: 153

Movie 10350A : track but the movie acts like without it
Image

The newest case :
URL : Newest case

ID 10642B of this movie also doesnt match with the movie shown in viewer : Viewer

This is not a serious problem but we all hope that it will be fixed soon.

Happy dusting. You are doing a great job anyway.


EDIT...your wish is my command...much better now...sry for inconvenience and thx for notice
Last edited by zod on Thu Aug 03, 2006 3:18 pm, edited 5 times in total.
Image Image Image

KarMann
Posts: 61
Joined: Wed Aug 02, 2006 9:05 pm
Location: Milwaukee, WI, USA
Contact:

Post by KarMann » Thu Aug 03, 2006 2:24 pm

zod wrote:Movie 10350A : track but the movie acts like without it
Image

The newest case :
URL : Long URL

ID 10642B of this movie also doesnt match with the movie shown in viewer : Movie
Zod, could you shorten up those links so they don't stretch the screen width and make us scroll left & right to read the rest? If you don't know how, hit "quote" on my post here to view its code, or read the help. To change your own post, click the "edit" in the upper right corner of your post.

Henri Valta
Posts: 11
Joined: Wed May 17, 2006 10:24 pm
Location: Finland

Post by Henri Valta » Thu Aug 03, 2006 2:40 pm

Issue 2:

This and the post below it shows the screenshots and links to viewer:
http://stardustathome.ssl.berkeley.edu/ ... =2727#2727

Move ID:s
#1: 9152A
#2: 10507B
#3: 10717A

Addresses of single frames:
#1 http://s3.amazonaws.com/stardustathome. ... 06-038.jpg
#2 http://s3.amazonaws.com/stardustathome. ... .d-038.jpg
#3 http://s3.amazonaws.com/stardustathome. ... .d-028.jpg

Got three wrong answers due to these :/ (not 100% sure about #1)
These movies came one after another

-Henri

lpspieler
Posts: 42
Joined: Wed Aug 02, 2006 3:37 pm

encountered issues

Post by lpspieler » Thu Aug 03, 2006 2:47 pm

I won't make comments on issue #3 which I have encountered frequently. Should someone want, I can provide a list of movie numbers.

Another phenomenon are pop-up-messages of the sort "JavaScript-Error. Cannot load image ... from ondeck movie" (20297B, 28958B, 9679A) or "JavaScript-Error. Cannot load image ... from next movie":
9119A (next movie was 20452B)
27977B (next movie was 27214B)

Had 2 or 3 wrongly answered calibration movies (didn't find the tracks) that really looked to me like there were no tracks in them, but I'm probably wrong about these :wink:

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